The UAE has been at the forefront of the food and beverage sector in the United Arab Emirates for years thanks to the high inflow of tourists and the presence of numerous globally renowned brands. These brands also extend to the retail sector with presence of numerous shopping malls and vendors that contribute to a bustling economic setting.
These businesses are often in fierce competition with each other and need every advantage to stay ahead in this race. Technologies such as POS and EPR systems can make all the difference when it comes to customer satisfaction and overall performance. However, this technology must first be adapted to a wide variety of businesses and languages before it operates efficiently and is fit for use. That is where the importance of specialised, professional IT support for UAE businesses becomes paramount.
In this blog we will outline the major advantages of having reliable IT support for your UAE business and how CompuCash has delivered on these promises in the past.
Choosing the right POS format for your business
In addition providing pre and post launch support for businesses, we also believe that guiding clients to make informed decisions when choosing a POS platform is a vital part of our services. We don’t offer one size fits all four potential clients but we take the time to understand our clients’ business Model first and they’re Modus operandi first, then we offer them the best cost-effective IT solution for them in the UAE to ensure that work efficiently and seamlessly.
- The iPad POS set is best suited to cafes and small businesses where space constraints are an issue. One thing to keep in mind is that paired with the lower price point of an iPad set is the physical limitations of the device itself. iPads screens are generally small, hence it can be a bit challenging for staff to manage busy work shifts with multiple orders on the smaller display.
- Microsoft Windows POS are more robust and versatile for business use and are compatible with USB printers, barcode scanners and label printers. They might be a bit more expensive but they are surely cost effective on the long term as the life span of Microsoft Windows devices are longer than iPads and Android tablets in general and lack the screen size limitations.
- Microsoft Windows POS devices are better suited for locations of heavy customer traffic and retail businesses as opposed to F&B operations.
Ultimately, there is no ‘wrong’ POS platform as it is entirely dependant on that type of business you intend to open in the UAE. Research and preparation will see long term returns as you commence your business journey, rest assured that we stand ready to support your businesses and guide you in your exciting journey regardless of your POS platform of choice.
The four main types of technology support companies
The landscape of the POS industry in the UAE has several players, all of which fit within the categories below:
Multidomestic Companies
One of the most common technology solution providers are found in the form of Multidomestic companies. These businesses will typically provide you with pre-developed solutions sold with little to no support. Companies like POSIST can provide you with POS solutions but offer zero IT engineer presence in the UAE. If your encounter problems with the hardware or installation on site you will lack the physical presence of someone going on-site to talk over the issue with the managers. If you do require support it is usually provided remotely, this in itself comes with many issues. In such scenarios you are presented with communication challenges as you attempt to telecommunicate with low-level technicians located in another country and often a separate time-zone who many not possess the best language skills. Putting these issues aside there are also legal requirements as the VAT tax regime in the UAE often conflicts with these companies who are located remotely and such collaborate may prove costly for extended business. (Elaborate)
Global companies
The second most common business type are the big international businesses who are also based outside of the UAE. Whilst these global players may share certain characteristics with the aforementioned multidomestic companies, the difference is often found in the details. Organisations like the American-based Oracle-Micros POS and Revel do offer a compelling product, however even these are no without shortcomings. In the simplest terms you can classify these businesses as offering a good product but with bad post-purchase support. As these companies have no UAE presence they are far from ideal for handling large scale projects and providing your businesses with post launch technical support. These international companies typically rely on low-trained POS engineers who lack specialised knowledge for remote product support. In the POS business the product can only take you so far before continuous support is required to maintain your technological advantage over the competition.
Regional POS providers
Next on the list are regional POS providers who are typically based in the UAE or closer to home in neighbouring GCC countries. They specialise in regionally developed POS software solutions to support their clients. Companies such as Foodics, Grubtech and iiko (Syrve) would all fall within this category due to being located closer to the heart of the business than the other examples we have discussed. However, there are still glaring shortcomings to be found within this business model. Companies like this normally lack the institutional memory and market knowledge for long-term product support. This can result in an overall low level of post-purchase support as despite being based in the region these businesses often rely on external support outside of the UAE.
Experienced global businesses with a full physical presence
Lastly we come to the category of experienced global businesses with a full physical presence in the region. We at CompuCash fall into this business bracket. We employ regionally-based engineers and provide on site support at every stage of the POS installation journey. To start, we promise to take the client on the journey together and send them a project manager equipped with a project onboarding plan made specifically for the client. With this stage underway we can execute technological support professionally as the on-site IT engineers does the A-Z and then later down the line a full follow up is provided by the same engineers. It is vital that when searching for a partner to support you on your POS journey you consider the aforementioned factors. Global companies, like CompuCash, have a full regional presence and are highly trained to provide real-time support. It is helpful to think of our business as a high end European POS company, with 35+ years of experience coupled with highly trained engineers with multi language support. In a country as diverse as the UAE you cannot understate the importance of multi language support, as we support Arabic, English, Russian and Estonian businesses operating in the UAE. This shows our commitment to the local market and an deeper understanding of the local industry than our competitors.
Client testimonials
However don’t just take our word for it that we are industry leaders when it comes to technical support, lets hear from some of our clients:
Yamanote Atelier:
“CompuCash POS boasts one of the most advanced features in the F&B market. With comprehensive reporting options, inventory and recipe management and outstanding professional 24/7 support. Their highly trained team were always available to guide our staff and handhold them to master all functionalities” – Elias Makhoul, Director of Operations & Business Development, Yamanote Atelier.
Nathalie’s Cafe:
“CompuCash – It’s practical and easy to use POS and inventory control software. CompuCash has been incredibly effective in helping us visualise our business performance” – Ronald D’silva. Operations Manager, Nathalie’s Cafe.
Oko Restaurant:
“We are very satisfied with the service offered by CompuCash, their products are up-to-date and developing in time, we like their innovativeness and personal approach” – Marko Zukker, Owner of Oko Restaurant.
Right Bite:
“High satisfcation with your system. Not does it only help us to achieve smooth operations on daily basis, also, it is very understandable and easy to use” – Chadi Fakhoury, Director of Operations, Right Bite Nutrition & Catering Services.
MERE 38:
“We are very satisfied with the service offered by CompuCash, their products are up-to-date and developing in time, we like their innovativity and personal approach” – Marko Zukker, Owner, MERE 38 (MICHELIN Guide).
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Phone: +971 4 583 4181
