Healthy food meets reliable, fast and convenient POS ecosystems
Client case study – Right Bite, UAE
Our client, Right Bite, is a company specialising in healthy, nutritious foods based in Dubai and founded in 2004. They currently describe themselves as, “a specialised centre for expert nutritional consultation and bespoke gourmet healthy meal delivery service”. Their mission is to educate about healthy eating, and they pride themselves on providing a well-rounded service that includes educating, advising and supporting customers to facilitate healthy living.
A brief overview of our company, products and services
CompuCash have over 25 years of experience working with retailers. Providing POS and ERP systems to businesses around the world. The system we have developed is both highly sophisticated and fully customisable. Clients can tailor the system to support their business, whether they be a restaurant chain or a small independent trader.
Products and services like ours require a reliable, caring support structure. Amongst fintech providers this isn’t necessarily the norm, so we pride ourselves on having such a trusted and valued aftersales programme. We see this as an equal to our POS and catering business management solution, rather than an add-on.
Our overall policy is to commit to a client for the lifetime of their business, starting from the very first conversations on topics such as placement of our POS hardware. Coupled with our first-class business software, developed here in Europe, we take pride in offering a ‘lifetime’ package of services and support; a ”simple but attractive” offering. Our products and services sit in the mid-range on price but high on quality and customer satisfaction.
CompuCash just works – like a Toyota, an iPhone or a Sony TV. In the world of POS-ERP we have a reputation for being dependable, providing tools to help you make money, not drain your budget. With a network track record of 99% stability, clients can be sure that they won’t be caught short during that important sale.
Client data is secure and fully protected. Our high-security data centre in Dubai has been built to house all clients’ sales and inventory information. Each and every CompuCash translation is fully encrypted, bringing piece of mind and saving money overall.
CompuCash offers an overall product, cutting costs on the management of several – often incompatible – systems. We also responded to the introduction of VAT in the UAE swiftly, launching compatible software which, unlike our competitors, needed no additional investment from our clients.
Why Right Bite choose to work with us
They were looking for a solution that was a perfect fit for their business digitisation policy. Looking to streamline their online ordering and delivery service, they wanted a product that could be tailored to their customers’ needs and came with an optimum price-to-quality ratio.
Impressed by our professional and trustworthy team based in the UAE, Right Bite saw the benefits of having local technicians, who typically respond to issues in under two minutes around the clock. Our fully-tested software is incredibly reliable, frequently updated and used by tens of thousands of satisfied customers the world over. The addition of the tailored experience and longstanding commitment to our clients cemented their decision to work with us long-term.
The challenge of working closely with a client
Companies have their processes, their ways of doing things. Often, and despite the fact they have approached you for help, a client will show a degree of resistance to changes you want to make for their benefit. Changing the client company’s internal way of thinking is often the biggest challenge, but necessary to help them smoothly adopt new and improved ways of working.
A common misconception here is of the problem lying with management, but in our experience this is only one aspect of the challenge, in fact the entire staff spectrum has to be reassured and ultimately convinced, from senior managers to entry grade employees.
We operate on a win-win basis, and want to work with companies that will benefit from our involvement – we’re not after your revenues, we want to help you double or even quadruple your turnover.
How we make life easier for Right Bite
Right Bite management know we have their best interests at heart, and we truly believe that if the client is happy the partnership will be a success. They believed in us to deliver and saw great potential for the future, based upon our meetings and projections.
Sometimes it’s necessary to be firm with a client. The Right Bite team had their ways of doing things and wanted to transfer these ways to our platform, unfortunately we had to put our foot down, as we knew this approach was not in the best interests of the company and would be an inefficient use of our solution. Initially surprised, they soon appreciated our direct approach when the results began to show.
Injecting efficiency without shaking the foundation
Collecting the data is just the start, translating that data into an efficiency plan is the real challenge. Streamlining the workflow of a client from day-to-day is the goal at the core of what we do, but as a traditional company ourselves we understand resistance to change, so look for a way to implement change seamlessly and with respect for tradition and root business practices.
Showing a client how easily they can save time, money and generally make life a lot easier, is a wonderful antidote to change aversion. Handing this client a digital barcode-based supply chain solution that not only eliminated all manual product ordering, but also slashed an hour off the average working time of the cashier, demonstrated how valuable our involvement was to their overall efficiency; their ordering commitments reduced to the scanning of several barcodes, a two minute job. We also moved their inventory away from manually entered email records.
Additional to these time saving changes to the client’s working processes, they were provided with our cutting-edge POS system. Based on a high-speed premium 13” tablet, fully mobile and with speed-optimised software, it helps put industry-leading hardware and software where it’s needed the most: in front of the customer.
Competencies and team skills utilized on this project
We are particularly proud of our team’s time management skills. On this project we are able to demonstrate how we won the trust of the client through our reliability and punctuality. These values have been close to our hearts for over 30 years, delivering on time and to the standard both we and our clients expect – some say a trait attributed to Northern Europeans, but for us an essential quality for any business.
Cross-cultural differences can be tricky to manage in the business world, but we are lucky to have a socially-astute team, used to dealing with clients from a range of cultures and backgrounds. Right Bite and CompuCash are different culturally, but when it comes to the desired outcome, we want the same things.
Our goal was never to force the client to make changes, instead we diplomatically encouraged their team to make the changes they needed to become more effective and make the collaboration a success. Each person deserves a personal approach; a tailored experience. Our tolerant, approachable team supports clients from across the globe, taking into account their varying skills and cultures, helping to find a direction that’s best for them.
CompuCash, Right Bite, and the future
Dealing with dynamic, growing businesses demands a solid understanding of the importance to be be agile and receptive to change. Digitisation is hugely challenging across many business sectors, no more so than in the retail sector. Old business habits and cultural differences only make the task more complex.
The future of our relationship with Right Bite will encompass change with open arms and a can-do attitude. We believe that for this client a multi-solution approach is best, the way their business is structured can only benefit from bringing a wealth of processes under our guidance, freeing them up to do what they do brilliantly: creating an ecosystem for the enjoyment of tasty, wholesome and healthy food.
Wish to see your restaurant business also run the right way?
Feel free to ask us for a free demo +971 50 566 5278 or [email protected]
